Worried about sending in your items and not liking the offer? You're not alone—and you're not stuck. At Alloy, you’re always in control. If you decline our offer, we return your items for free. No pressure. No hidden fees.
1. Not ready to sell? That’s okay—declining your offer comes at no cost and is completely pain-free
After your items are appraised, you’ll receive a Final Offer by text and email. If it’s not what you expected, simply reply to decline.
What happens next:
-
Your items are securely repackaged
-
We provide return tracking via email
-
Return shipping is 100% free and fully insured (up to the appraised value)
🎯 Declining an offer is part of the process—and it doesn’t change how much we value your business. We’re here to earn your trust, not pressure a sale. When you’re ready, Alloy is ready to offer top-tier service, expert evaluations, and same-day payouts.
2. How long do I have to decide?
You’ll have two (2) calendar days to accept or decline your Final Offer. If we don’t hear from you within 48 hours, your offer may expire and require additional assistance from your Alloy Advisor to proceed.
⏳ Not ready to decide? Contact your Alloy Advisor—they can walk you through the offer or help extend your decision window.
3. What if I want my items back later?
If you decline your offer within the 2-day window, your return is automatically processed—no extra steps required.
If your offer expires or goes unacknowledged, your Alloy Advisor can help reissue the offer or initiate a return manually.
📦 All return shipments are fully trackable and insured for the appraised amount.
4. Will my items come back in the same condition?
Yes. Your items are:
-
Unboxed under video surveillance
-
Tested using industry-standard methods (minor scratching may occur during purity testing)
-
Handled with care by trained professionals
We return declined items in secure, insured packaging, just as they arrived.
🛡️ Alloy is not a reseller—we have no incentive to pressure you into a sale.
5. Questions? Talk to your Advisor
If you’re unsure about your offer, or just want someone to walk you through your options, your Alloy Advisor is here to help—no pressure, ever.
📞 Call or text (888) 672-1471
📧 Or email hello@thealloymarket.com
Final thoughts
You’re never locked into a sale with Alloy. If you don’t love the offer, you have two full days to decline, and we’ll return your items free of charge. If time runs out, your offer may expire—but your Advisor is always here to help you sort it out.
📩 Still deciding? Request your free appraisal kit and explore your options with zero pressure.